Refund Policy
Qode Advisors LLP ("Qode") is a SEBI-registered Portfolio Manager (Registration No. INP000008914). This policy explains how payments made through our platform are treated, and the circumstances in which a refund is issued.
Nature of Payments
Payments made through our platform are not payments for goods or for a service fee. They are contributions of the client's own capital into an investment portfolio managed on their behalf under a signed Portfolio Management Services agreement. Once funds are received, they are transferred to the client's designated account with our SEBI-registered custodian and deployed in accordance with the agreed investment strategy.
Refund of Incorrect or Failed Payments
If a payment fails, is debited more than once, or is debited without the corresponding contribution being credited to the client's portfolio, the amount is refunded in full to the originating bank account. Such refunds are initiated within 5 to 7 working days of the discrepancy being identified or reported, and are credited by the bank in line with its usual settlement timelines.
Where a contribution has been received but not yet deployed into securities, a client may request that it be returned. Such requests are processed within 5 to 7 working days of receipt.
Amounts Already Invested
Once a contribution has been deployed into securities, it cannot be refunded as a payment. The client's recourse is to request a withdrawal or redemption from their portfolio, which is governed by the terms of their Portfolio Management Services agreement. Withdrawal proceeds reflect the prevailing market value of the securities sold and are subject to applicable fees, taxes and settlement timelines. They may be higher or lower than the amount originally contributed.
Management and Performance Fees
Management and performance fees are charged against the portfolio in accordance with the fee schedule set out in the client's Portfolio Management Services agreement and the SEBI (Portfolio Managers) Regulations, 2020. Fees correctly charged in accordance with that schedule are not refundable. Any fee demonstrated to have been charged in error is reversed in full.
How to Raise a Refund Request
Refund requests may be raised by writing to investor.relations@qodeinvest.com with the transaction reference, date and amount. We acknowledge every request within 2 working days and communicate the outcome within 7 working days. Refunds are made only to the bank account from which the original payment was received; we do not remit funds to any third-party account.
Contact Information
Qode Advisors LLP, Floor 2, Office No. 203, Hamam House, Ambalal Doshi Marg, Fort, Mumbai 400001. For any question about this policy, please contact us at investor.relations@qodeinvest.com.