Cancellation Policy
Qode Advisors LLP ("Qode") is a SEBI-registered Portfolio Manager (Registration No. INP000008914). This policy explains how a client may cancel a pending contribution, stop a recurring SIP mandate, or close their Portfolio Management Services account.
Cancelling a Payment in Progress
A payment may be abandoned at any point before it is authorised, simply by closing the payment window. No amount is debited and no contribution is recorded. Once a payment has been authorised by the client's bank, it cannot be cancelled; if it was made in error, it is handled under our Refund Policy.
Cancelling a SIP or Recurring Mandate
A Systematic Investment Plan mandate may be cancelled at any time, with no cancellation charge. Requests may be raised from the investor portal or by writing to us. To ensure an instalment is not collected, a cancellation request should reach us at least 3 working days before the next scheduled debit date. Cancelling a mandate stops future instalments only; it does not withdraw amounts already invested, which continue to be managed until the client requests a withdrawal.
Withdrawing from a Portfolio
A client may request a partial or full withdrawal from their portfolio at any time, in accordance with their Portfolio Management Services agreement. Securities are sold in an orderly manner and proceeds are remitted to the client's registered bank account, subject to market settlement cycles, applicable fees and taxes. Withdrawal proceeds reflect prevailing market value and may be higher or lower than the amount originally invested.
Closing an Account
A client may terminate their Portfolio Management Services agreement at any time by giving written notice, in accordance with the termination provisions of that agreement and the SEBI (Portfolio Managers) Regulations, 2020. On termination, the portfolio is liquidated or securities are transferred to the client's demat account as instructed, and the resulting proceeds are settled after accounting for fees accrued up to the date of termination. No penalty is levied for termination beyond any exit load expressly set out in the agreement.
How to Raise a Cancellation Request
Cancellation requests may be raised by writing to investor.relations@qodeinvest.com from the email address registered with us. We acknowledge every request within 2 working days and confirm the action taken within 7 working days.
Contact Information
Qode Advisors LLP, Floor 2, Office No. 203, Hamam House, Ambalal Doshi Marg, Fort, Mumbai 400001. For any question about this policy, please contact us at investor.relations@qodeinvest.com.